Rento Transfer Privacy Policy

This website is operated by TAILA TOURISM TRAVEL AGENCY.
Our commitment to safeguarding your privacy remains unwavering, and we hold ourselves accountable for ensuring the utmost security of customer data. This policy offers insights into our practices of handling customer information and our relentless dedication to preserving your privacy.

Type of Information Collected:

We collect the following personal information from users for making a new reservation:

• Name
  We require the user's name to create a reservation and personalize the booking process.
• Email
  We collect user email addresses to communicate booking confirmations, updates, and important information regarding their reservation.
• Phone Number
  We ask for users' phone numbers to facilitate communication regarding their reservation and provide timely assistance if needed.
• Country (Optional)
  The user can choose to provide their country details, which can help with localization and ensure a smooth booking experience.
• Passport Number (Optional)
  In certain cases, users may choose to provide their passport numbers to fulfill travel requirements.
• Flight Number, Time, and Airport Name
  We require this information to arrange timely airport transfers and ensure a smooth journey for our users.
• Destination Hotel Name or Address
  Users provide their destination hotel name or address to specify their drop-off location for the airport transfer service.
• Other Passengers Details
  If booking for multiple passengers, users may provide additional passenger details, including names, passport numbers, and countries of origin.

Purpose of Information Collection:

We collect user data for the following purposes:

• To provide services
  We use the collected information to fulfill reservations and provide high-quality airport transfer services to our users.
• To improve user experience
  We analyze user data to enhance our website's functionality, optimize the reservation process, and personalize the user experience.

The collected information is mainly provided to third-party applications connected to our system to facilitate payment processing, analytics, and user experience enhancements.

Third parties

We do not collect sensitive information such as credit card numbers or health information. However, we use online payment services provided by a third-party service named iyzico.com to complete online payments securely. We also collect user IP addresses to detect their country for better localization and user experience enhancement.
We share user data with the following third-party applications for various purposes:

• Google Tags Manager and Google Analytics
  For analyzing website traffic, user behavior, and improving marketing strategies.
• MouseFlow.com
  For analyzing user interactions on our website and identifying areas for improvement in the reservation process.
• Iyzico.com
  Our trusted online payment service provider, to securely process online payments.
• ipinfo.io
  For geolocation purposes, to detect user country for better localization and user experience customization.

We do not disclose user data to government agencies or law enforcement.

Data Sharing and Disclosure

This platform prioritizes the protection of your personal information. We guarantee that your data will never be sold, traded, or rented to any third party. We uphold strict confidentiality and do not share passenger details with any individual or organization without explicit consent from you, unless under urgent circumstances or legal obligations. In specific cases where it is necessary for providing seamless services like hotel, flight, or car bookings, we may securely share your information with reliable third parties. Rest assured that any disseminated data will only be in the form of general customer statistics, sales figures, traffic trends, and overall site data, without disclosing any personal details.

Data Security Measures

We have implemented the following security measures to protect user data:

• Cyberattacks Defender
  Utilizing extra proxy layers through cloudflare to prevent DDoS attacks and other cyber threats.
• Encryption
  Using SSL/TLS encryption for data transmitted between users' devices and our servers to safeguard sensitive information.
• CSRF Token
  Implementing CSRF (Cross-site Request Forgery) protection in our application layer to prevent forged requests and enhance security.
• Access Controls
  Implementing CSRF (Cross-site Request Forgery) protection in our application layer to prevent forged requests and enhance security.
• Firewalls and Intrusion Detection Systems
  Deploying firewalls and intrusion detection systems to monitor and block unauthorized access attempts and suspicious activities in real-time.
• Regular Security Audits and Assessments
  Conducting regular security audits and assessments to identify and address vulnerabilities and security risks.
• Data Backup and Disaster Recovery
  Implementing robust data backup procedures to ensure data availability in case of data loss or system failure.
• Employee Training and Awareness
  Providing comprehensive training to employees on data security best practices and protocols to ensure adherence to strict security protocols and safeguard user data.

cookies

We do not gather personal identification information through our cookies.

your consent

Please be advised that using this website implies your agreement to the gathering and utilization of your data by this platform as detailed earlier. Should you require additional clarifications regarding our privacy protocol or its application, kindly reach out to us. In the event that any alterations are made to our privacy policy, rest assured they will be promptly published on this page. This is to ensure that you are continually informed about the nature of the information collected, its utilization, and the situations under which it might be disclosed.

Should you have any additional inquiries, please feel free to reach out via email at: reservation@rentotransfer.com