Rento Transfer Terms of Use

Rento Transfer is a trading name and a subsidiary of the company Taila Travel Agency, TURSAB check code 10827(you can check this URL: https://www.tursab.org.tr/acenta-arama) “Client” shall be the person that makes the booking for themselves or on behalf of other persons and is responsible for all passengers traveling under the reservation.

“Party” shall refer to all persons traveling under one single booking
“Passenger” shall refer to a person within a party
“Operator” shall refer to an enterprise that provides transport services via the use of their own vehicles.

1. Booking conditions

• Full payment is required at the time of booking unless an alternative arrangement has been made with Rento Transfer.

• Bookings made via RentoTransfers website must be paid by credit/debit card using the online secure payment system.

• Rento Transfer will provide written confirmation of the booking in the form of an invoice via email

• The payment fee is non-refundable, unless Rento Transfer, due to causes beyond its control, cancels the booking.

• For private transfers, should more people present themselves for transfer than the number booked, the driver reserves the right to refuse the excess number of passengers as there may not be space. (20€ per person extra). This supplement must be given to the driver before the transfer can commence.

• For a subscription to our “Transfer Guarantee for delayed flights” program, the maximum waiting time is 4 hours.

2. Pricing conditions

• The prices shown are firm and definitive for 2020.

• For a private transfer, if the driver has to wait for over 120 minutes (flight) or 60 minutes (train), there will be a charge of 40€ per hour thereafter starting from the first minute of the following hour, if the passenger is unwilling or unable to pay for waiting time Simply Transfers will cancel the scheduled transfer.

• Rento Transfer reserves the right to charge a supplement in accordance with fuel price rises. The client will be advised in writing. If the client does not accept to pay the surcharge then he/she has the right to cancel their booking free of charge. The refund will be issued within 10 days of notification.

3. Conditions for modifying a booking

• Any amendments to a private or shared booking must be made no later than 3 days prior to your arrival. After this, a 20€ administration fee could be charged.

• For a private transfer, the drop off/pick up addresses that the client provides are the addresses to which you will be delivered and picked up. If you wish to change this for any reason then you must do so in writing 48 hours prior to the transfer.

4. Cancellations

• Cancellation – clients are entitled to cancel their booking up to 24 hours prior to travel. RENTO TRANSFERS can use its discretion to refund the booking which will be subject to an administration fee and to the deduction of any bank charges.

• The price for a return trip cannot be dissociated. In the instance where one of the trips is used then there will be no refund for the unused trip.

• If Rento Transfer cancels a transfer for any reason other than extreme weather conditions and Force Majeure (see below), then a full refund will be issued.

5. Responsibilities

• The client is responsible for providing accurate information including an email and mobile telephone number. Any failure from Rento Transfer to provide the agreed service due to incorrect information was given by the client will be deemed to be the fault of the client and therefore no compensation can be awarded.

• Please ensure that you print a copy of your travel voucher before you travel – you will be required to hand this to your driver on arrival at the airport.

• It is the clients’ responsibility to carry full directions on how to locate their accommodation. If the accommodation cannot be found within 15 minutes of arriving in the resort then RENTO TRANSFERS reserves the right to drop off the party at the local Tourist Information Office.

• Rento Transfer can be held responsible for a lost or damaged suitcase/bag during transit for a value up to 800€ (unless a prior declaration has been made), under the following conditions:

  • The passenger makes a claim within 3 days of the transfer occurring by recorded delivery letter.

  • Claims for items must be justified by sending the original invoices/receipts as proof.

• It is the responsibility of the passenger to ensure that all fragile or valuable goods (jewelry, electronic devices, money, travel documents, medication, etc) be transported in their hand luggage and not placed in luggage in the storage lockers.

• Simply Transfers refuses the right and delegates the right to its drivers, to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs.

• Any passenger using threatening or abusive behavior towards the driver or any other passenger will be asked to leave the vehicle immediately.

• Passengers are not allowed to consume any alcohol whilst in the vehicle.

• Smoking is strictly forbidden in any of our vehicles.

• Any passenger that soils a vehicle due to alcohol or drug use will be charged 150€ to valet the vehicle. If the passenger does not have the money to pay or refuses, then the cleaning charge will be taken off the credit card used to book the transfer. In the event that this cannot happen or is refused then any outstanding transfer will be canceled with no refund and legal action will be taken.

• Child seats and booster seats will be provided free of charge for private transfers in vehicles of 9 seats or less. The client needs to inform us no later than 14 days prior to arrival if they require such equipment. As we do not provide booster seats on our shared transfers, in the interest of safety, we reserve the right not to accept children under the age of 4 years old.

• Rento Transfer will endeavor to carry the passenger to the destination marked on the travel voucher with the minimum discomfort and via the quickest routes. However, due to circumstances beyond our control, this may not be possible. This would include:

  • Accidents causing delays to the vehicle

  • Vehicle breakdown

  • Vandalism

  • Exceptional or severe weather conditions

  • Compliance with the police request

  • Road accidents

  • Unforeseen traffic delays

  • Industrial action by 3rd parties

  • Problems arising from other customers

  • Force Majeure (war, civil unrest, terrorism, acts of God, extreme weather conditions such as snow or ice wind, etc)

• If affected by any of the above situations or other unforeseen events, Rento Transfers will make every effort to deliver the passenger(s) to their destination. In the event when this is not possible then Rento Transfer cannot be held responsible for any losses or costs incurred.

• The travel times set by Rento Transfer are calculated using normal conditions, however, because of the risk of high volumes of traffic and/or adverse weather conditions, it is the responsibility of the passenger to reserve a transfer that arrives at the airport insufficient time. During the high season, Rento transfers recommend to reserve a bus that arrives at a minimum of 3 hours prior to the flight departure and a minimum of 2 hours at all other times.

• Simply Transfers reserves the right to outsource/subcontract bookings to other such licensed companies. Please note that their Terms and Conditions might vary from that of Rento Transfer.

4. Delayed/Cancelled Flights

• Clients are asked to keep Rento Transfer informed about all possible delays and changes to their scheduled flight(s). Please email us reservation@rentotransfer.com with any changes 48 hours prior to your arrival, or call the day before or on the day of travel: +90 212 296 8222

• Clients must understand that in the event of a delay exceeding 60 minutes, and if the allocated driver has to leave the airport prior to the arrival of the passenger(s), passengers will be placed on the next available transfer that is going to the requested destination, or in the direction of the requested destination. This may mean sharing a vehicle with other passengers.

• If a flight is excessively delayed or canceled such that the passengers take a later flight, then Rento Transfer will consider that the transfer is canceled and will re-schedule another new transfer which will be charged at the full rate and with no monies refunded for the canceled transfer.